So it’s no secret it’s “VOTE FOR ME” time. The time when people you barely know ask you to promote their panel at South By Southwest, the mega conference in Austin, TX concerning all things interactive.
So…here I am. Asking for your vote. Here’s the link.
But why?
I attended South By Southwest last year, and while I enjoyed the experience, I was disappointed. Disappointed in the panels and the lame topics covered by people who thought this was our first trip to the rodeo. I walked out of more than one session. I gained more knowledge hanging out in the bloggers’ lounge than in the conference rooms.
And there was one topic – close to my heart – that I was missing. You guessed it – Customer Experience.
How can you discuss search engine marketing, user experience and new media techniques if you forget about the customer?
So I’m proposing a revolution. I asked some friends – Luis Serpa, a former colleague and brilliant user experience expert; Tabitha Dunn, Director of Client Insights at Citrix Online, a client and expert of Net Promoter Score; and Tim Walker, a friend via Twitter who I met in person at SXSW last year and a brilliant moderator – to get involved. They all generously agreed.
I think a focus on Customer Experience could change the world. And I’m not joking.
Join us. Register, vote and pass it on. Here’s the link for our panel.
Thanks for your vote. See you in Austin!
