If ONE customer has an issue, it’s critical to realize it’s probably an issue MANY customers are having. What can you do to proactively address the issue?

Your customers are screaming. And you aren’t hearing them. It’s time to change that.

Word of mouth marketing is really about how to make your brand “talkable.”

Osama. Dead. Our brave guys coming out of it safely.THAT was the conversation.

Yesterday I spent a great day with loads of smart people at Supergenius, the Word-of-Mouth (WOM) conference hosted by Gaspedal. After attending 11 amazing sessions, I decided to share my Top 11 Ideas here. One thing to note – many of the speakers were consistent in messages. So while I give credit here to these [...]