Greetings from the Customer Experience Professional Association’s Members Insight Exchange!

My favorite ways to connect via social media

If you’re not listening, you’re missing valuable feedback, suggestions and signs of trouble.

Social Media posts from my friends at 12 Most.

Seriously United, what are the chances you’d ignore these complaints in real life?

I still know quite a few people looking for work. Within the last few weeks, I’ve had to really create a system to help those I know.

Why WON’T I follow you on Twitter? Let me count the ways.

So how does someone like me find these enlightened leaders and special organizations? Social Media.

“Relationships are like banks. It works best when you both make deposits. That way, there’s always something in the bank for a withdrawal.”

The dirty underbelly of all that rapid growth was a total lack of attention to their current customers. These customers were seen as practically pests…

Photo Credit: DoktorSpinn