Social media is not necessarily as easy as it sounds, but it still works.

Connie is about believing. She believes. She wants you to believe.

A year ago I would still get the question “What is Twitter?” Now, the savvy audience members asked about goals, metrics, and time management.

My favorite ways to connect via social media

I consider myself a Customer Experience Investigator(sm). I’m thinking of creating a “CXI” badge to flash when I arrive at the scene of the crime.

Social Media posts from my friends at 12 Most.

Your customers are screaming. And you aren’t hearing them. It’s time to change that.

Who, exactly, are your customers? And, what exactly, do you think is social media?

We covered 6 ideas around some of the new ways search will impact customer experience.

Thanks to some smart friends, I’m hosting a few webinars to tackle the subject of Customer Experience And…