If you can find an hour, you can do the following to help improve your customer experience.

If ONE customer has an issue, it’s critical to realize it’s probably an issue MANY customers are having. What can you do to proactively address the issue?

Your customers are screaming. And you aren’t hearing them. It’s time to change that.

We like to think of bloggers as our friends, our peers and our trusted advisors. Reaching out to them helps you set the expectations you want.

We can all learn something (from Borders)…look for ways to go where our customers are going.

When you try to look at your own project, business, or even employees without a sharply tuned critical eye, you end up with a viewpoint that inevitably provides some data, but not necessarily the right kind.

There is some lore out there that B2B is vastly different than B2C experience. I beg to differ.

Have you discovered 12Most yet? It’s still a toddler of a site, just live for a few weeks now, and yet we’re stirring up all sorts of good things. I was honored to be included as a guest blogger a few times now. (Special shout out and thanks to site idea-man Dan Newman and site [...]

Who, exactly, are your customers? And, what exactly, do you think is social media?

Accepting feedback for what it is – a gift – is difficult.