Posts Tagged ‘leadership’
7 Simple Ways To Consider Your Customer
November 18th, 2011 by Jeannie Walters

Stand out by being extraordinary at the ordinary. Simple ways to improve the customer experience.

The Curse of The Cursed
September 16th, 2011 by Jeannie Walters

There are a lot of people who live in a state of perpetual victimship.

Customer Experience Investigator: A Day In The Life
August 31st, 2011 by Jeannie Walters

I consider myself a Customer Experience Investigator(sm). I’m thinking of creating a “CXI” badge to flash when I arrive at the scene of the crime.

Ask Yourself These Questions Away From The Office
August 19th, 2011 by Jeannie Walters

Away from the office gives you freedom.

THE Lesson from SOBCon
May 6th, 2011 by Jeannie Walters

There are many lessons, but for me it boils down to one.

5 Things You Think Are Working…But Probably Aren’t
April 27th, 2011 by Jeannie Walters

Your processes might be working. But it’s the little things that chip away at customer relationships.

Improve the Experience By Asking the Impossible Questions
March 3rd, 2011 by Jeannie Walters

Asking questions without limitations can lead to a better experience for your customers.

Customer Experience Documentation. (aka Document THIS)
March 1st, 2011 by Jeannie Walters

Processes involving humans (that is, ALL of them) require lots and lots of reminders, revisions and revamping.

Silos Aren’t Your Fault. The Bad Customer Experience Is.
February 24th, 2011 by Jeannie Walters

It’s not your fault. Battles are fought over perceived turf – marketing budget dollars, headcount, the attention of Mr. or Ms. Bigshot.

Mubarak, Self-Deception, Ego: Lessons for Leaders
February 14th, 2011 by Jeannie Walters

As leaders, none of us are too far away from this level of self-deception.

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