How are you having fun with your customers? Some of my favorite examples…

Why WON’T I follow you on Twitter? Let me count the ways.

I feel focused on so many things sometimes, but professionally I always come back to the experience. How does the experience you’re presenting impact your customers, your employees, your bottom line? A lot of people talk about this subject but few really get it, in my humble opinion. So I follow the ones that get [...]

Last week, I introduced my Follow Friday Fourteen. It was a random selection of some of my favorite people to follow. This week, I decided to highlight some of the rockstars from Chicago. I’m sure many of you are already following some or most of these people, but for the few that aren’t – start [...]