Companies, employees, customers, products, org charts and, of course, entire economies can change pretty rapidly.

Asking questions without limitations can lead to a better experience for your customers.

Processes involving humans (that is, ALL of them) require lots and lots of reminders, revisions and revamping.

They can beat you by taking advantage of your mistakes, playing through a few bad breaks, faking you out or just connecting more passes.

“Relationships are like banks. It works best when you both make deposits. That way, there’s always something in the bank for a withdrawal.”

You’re hiring fast. You’re growing with your customer base. And some customers are starting to notice some changes. These customers rarely tell you directly until it’s a problem.

I like the tone and approach of finding people who “get” them by reaching out to those who already do.

NOT connecting with customers. This tweet is basically the Twitter version of “Let me transfer you.” Click.

Sure, information is great, but if you’re tracking the wrong things it’s the garbage in-garbage out model that leads to poor experiences, frustrated customers, and negative word-of-mouth.

Without communication, there is no action. I find that a big area to tackle within any customer experience initiative is not just customer communication, but employee communication, as well.