Social media is not necessarily as easy as it sounds, but it still works.

I decided to provide a reading list of sorts from the archives about customer experience.

There are a lot of people who live in a state of perpetual victimship.

My favorite ways to connect via social media

Social Media posts from my friends at 12 Most.

Never stop learning.

Productivity is an elusive recipe. A few favorites about those ingredients.

I see a theme here – conversation. How do you get it started, keep it going and bring it back to your customers and businesses?

If ONE customer has an issue, it’s critical to realize it’s probably an issue MANY customers are having. What can you do to proactively address the issue?

Your customers are screaming. And you aren’t hearing them. It’s time to change that.