TOPICS:

Using Social Media to Improve Experience & Loyalty

In this interactive presentation, Jeannie Walters presents new ways to think about the growing trend of using social media for business.  She addresses questions about WHY and HOW to use resources like Facebook, LinkedIn, Twitter and more. Key issues covered include:

• Strategy for social media and how to get started
• How to use social media to increase customer loyalty
• How specific member companies are viewed in the social media space
• How to set discipline around social media use
• How social media can help – or hurt – the customer experience

The Leader’s Role in Social Media

Engaging Employees to Engage Customers

Experience Mapping – How To

SOME RECENT AUDIENCES:

• NAWBO (National Association of Women Business Owners)
• ABWA (American Business Women Association)
• Vistage (CEO Thinktank)

TESTIMONIALS:

“This was perfect for our current needs.  360Connext had especially excellent ideas for making our company’s Facebook page vibrant and informative.”  –  Sam Tatel, President. Companions for Seniors, Inc.

“Jeannie’s knowledge and thoughtful presentation of the issues, facts and easy-to-implement steps was the best use of our time and resources.  We are well on our way thanks to Jeannie’s presentation.”  — Kathy Ameche, Traveler-in-chief, Womanroadwarrior.com

“Jeannie is the only social media expert I have heard who explained how to sift the wheat from the chaff, and provide practical ideas of how to use social media to drive business growth.  She has a unique ability to make her presentation relevant to someone who is just starting out, and to someone who has been using social media as part of their business strategy.” –  Chris Long, NAPFA Registered Financial Advisor, CFP(r)

When it comes to social media, Jeannie is THE ONE.  She teaches techniques that everyone can use to further their business, their message, their product or service. Her style and delivery and expertise put her in a class all her own.     — Mikki Williams, CSP, Professional Speaker, Executive/Life Coach, Chair of Vistage CEO Think Tanks

HEADSHOT: