July 2nd, 2010 by Jeannie Walters

I’ve been getting in my own way a lot lately.

I used to laugh when I heard people say things like this. “What do you mean you’re in your own way?” I’d chuckle, shrugging my shoulders at the very idea of it.

Now, though, I feel like the poster child. This week, I fell behind in some important things (like blog writing) and had a mini-working-mom-I-CAN’T-TAKE-IT meltdown. Why? Because I’m getting in my own way. I’m taking on too much and relaxing too little and pretty good at making excuses about why it’s like that.

I’m doing a lot of analysis lately. That’s not unusual – I spend the majority of my time with clients analyzing processes, web sites, communications and strategies. But lately I’ve been using those same techniques to analyze how I’m doing things. Can I make it better? How about more efficient? Am I making things more difficult than they need to be?

The answers? Yes. Yes. And YES!

One technique I’ve used is tracking my time for everything. It’s amazing how aware this makes me. If I drift or wander or get distracted, I see that little timer telling me it’s time to focus. I’ve also taken to a simple review at the end of the day. What went well? What didn’t? What did I learn? And a big one: What will I do differently next time?

Sometimes those answers are hard to read. But I’m learning. One big a ha – I let interruptions get the best of me. Seems so obvious now, but I prioritize others who happen to get my attention IMMEDIATELY, with no analysis of priority or thought. It’s challenging – but I’m getting better. I also am pretty darn good at beating myself up. I know this is common, too, and I in no way try to be a martyr. I get in my way when I allow that voice inside to say things like: “why didn’t you learn this the first time!?” Learning is a journey, not a destination.

I’m a lucky gal – I have friends, family, and all you amazing people to support me and help me grow. Guess who gets in the way?

Yep. That poster child again.

So why am I writing about this on a blog supposedly focused on customer experience? Because it happens to all of us. And I’d like some help removing the obstacle in front of me labeled “ME.”

So what do you do to get out of your own way?
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Posted in Blog, Opinion

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4 Comments

  1. Chris Bailey
    9:49 AM on July 5th, 2010

    Jeannie, I love, love, love this sentence: “Learning is a journey, not a destination.” The connection we make to our clients is to help them also see and understand this. When they learn things about their customer processes that might not be terribly great, we offer them opportunities to improve on their journey…and no one said journeys were going to always be easy.

    I’m also reflecting on my own experience right now. To me, getting out of my own way means to be courageous enough to just let go. In many ways, I’ve been clinging to the rocks at the bottom of the fast moving river, hoping that by hanging on tightly I can keep everything stable. But the current demands movement and by letting go, I’m free to experience new opportunities. This may mean moving from Austin…and I’m finally understanding that that’s perfectly fine. Growth and exploration are a valuable part of the journey.

    Cheers /C

  2. Jeannie Walters
    4:48 PM on July 5th, 2010

    Chris – I love how you’re exploring this. Journeys are often surprising, sometimes have disappointing parts, and usually are looked back on fondly. Best of luck enjoying your own path, wherever it’s taking you. Thanks for your insights and for sharing your courage here!

  3. DeliverBliss
    2:21 PM on July 2nd, 2010

    This is good: Getting Out of My Own Way | 360Connext http://bit.ly/9AeQNr /via @jeanniecw

    This comment was originally posted on Twitter

  4. Aimee_Lucas
    4:12 PM on July 2nd, 2010

    I’m joining you! great post RT @jeanniecw: I’m working on getting out of my own way. How about you? http://bit.ly/dncv6R #sobcon

    This comment was originally posted on Twitter

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