<?xml version="1.0" encoding="UTF-8"?><rss
version="0.92"> <channel><title>360Connext</title><link>http://www.360connext.com</link> <description>Specializing in employee engagement, customer communications and channel-specific connections like social media.</description> <lastBuildDate>Tue, 31 Aug 2010 15:27:40 +0000</lastBuildDate> <docs>http://backend.userland.com/rss092</docs> <language>en</language><item><title>3 Phrases That Kill Customer Experience Mojo</title> <description><![CDATA[So if you're a customer experience ambassador, whether or not it's in your title, here are 3 phrases to listen for in your internal meetings. Hear one of these and your customer experience is in jeopardy.]]></description><link>http://www.360connext.com/3-phrases-that-kill-customer-experience-mojo/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=3-phrases-that-kill-customer-experience-mojo</link> </item> <item><title>3 Things I Took Away from a Week Away</title> <description><![CDATA[Family and time with the people you love is more energizing than caffeine, deadlines or big fancy events.]]></description><link>http://www.360connext.com/3-things-i-took-away-from-a-week-away/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=3-things-i-took-away-from-a-week-away</link> </item> <item><title>Why I’m Adding Customer Experience to SXSW</title> <description><![CDATA[There was one topic - close to my heart - that I was missing. You guessed it - Customer Experience.
How can you discuss search engine marketing, user experience and new media techniques if you forget about the customer?]]></description><link>http://www.360connext.com/why-im-adding-customer-experience-to-sxsw/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=why-im-adding-customer-experience-to-sxsw</link> </item> <item><title>Where Is JetBlue Post-Kerfuffle?</title> <description><![CDATA[The JetBlue &#8220;quick getaway&#8221; of flight attendant Steven Slater is an example of lots of things. Good customer experience is not one of them, quite obviously. But this is one of the things JetBlue is known for. A new section on their website is titled &#8220;Experience JetBlue,&#8221; with customer videos praising the snacks, the legroom [...]]]></description><link>http://www.360connext.com/where-is-jetblue-post-kerfuffle/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=where-is-jetblue-post-kerfuffle</link> </item> <item><title>4 Questions to Improve Internal Communications</title> <description><![CDATA[Don't send out communications lacking all personality, clarity and - the worst - humanity. Engage your employees through communication.]]></description><link>http://www.360connext.com/4-questions-to-improve-internal-communications/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=4-questions-to-improve-internal-communications</link> </item> <item><title>Having Said That&#8230;Negating the Customer&#8217;s Experience</title> <description><![CDATA["I know our customers are frustrated with the time it takes to reply to their requests. Having said that, I can't dedicate more resources to that issue right now." Why, again and again, do organizations sacrifice the experience of their current customers for the sake of new ones? ]]></description><link>http://www.360connext.com/having-said-that-negating-the-customers-experience/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=having-said-that-negating-the-customers-experience</link> </item> <item><title>525,600 Minutes&#8230;or 1 Year Later</title> <description><![CDATA[I don't even remember what day it was, officially. I guess it was hardly official. I decided to incorporate on my own last year in July. In the year since, here's what I've learned.]]></description><link>http://www.360connext.com/525600-minutes-or-1-year-later/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=525600-minutes-or-1-year-later</link> </item> <item><title>Chuck E. Cheese&#8217;s&#8230;A Love Story?</title> <description><![CDATA[So here we are, 2 days out, and I feel...dare I say it?...relaxed. The showroom manager just called to reinforce the idea that they do everything. "We want you to sit back, relax and have fun."]]></description><link>http://www.360connext.com/chuck-e-cheeses-a-love-story/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=chuck-e-cheeses-a-love-story</link> </item> <item><title>Don&#8217;t Throw Out the User Experience Baby with the Usability Bathwater</title> <description><![CDATA[Clean, usable forms, good functionality, and sometimes even nice bells &#038; whistles. So while USABILITY may be high, USER EXPERIENCE often is not.
What's the difference?]]></description><link>http://www.360connext.com/dont-throw-out-the-user-experience-baby-with-the-usability-bathwater/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=dont-throw-out-the-user-experience-baby-with-the-usability-bathwater</link> </item> <item><title>When Experience Doesn&#8217;t Scale</title> <description><![CDATA[You're hiring fast. You're growing with your customer base. And some customers are starting to notice some changes. These customers rarely tell you directly until it's a problem.]]></description><link>http://www.360connext.com/when-experience-doesnt-scale/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=when-experience-doesnt-scale</link> </item> </channel> </rss>
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