Comments on: Consider Yourself an “Undercover Boss” http://www.360connext.com/consider-yourself-an-undercover-boss/?utm_source=rss&utm_medium=rss&utm_campaign=consider-yourself-an-undercover-boss Specializing in employee engagement, customer communications and channel-specific connections like social media. Sat, 04 Feb 2012 03:15:29 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Mubarek, Self-Deception, Ego: Lessons for Leaders | 360Connexthttp://www.360connext.com/consider-yourself-an-undercover-boss/comment-page-1/#comment-7227 Mubarek, Self-Deception, Ego: Lessons for Leaders | 360Connext Mon, 14 Feb 2011 15:40:12 +0000 http://www.360connext.com/?p=382#comment-7227 [...] organization.1. You don’t know as much about your people as you think you do.Sure, you might fancy yourself as in touch and connected, but if your team has any more than about 3, you’re probably not. Your people [...] [...] organization.1. You don’t know as much about your people as you think you do.Sure, you might fancy yourself as in touch and connected, but if your team has any more than about 3, you’re probably not. Your people [...]

]]> By: Undercover Boss « JoAnna Brandi blogs…http://www.360connext.com/consider-yourself-an-undercover-boss/comment-page-1/#comment-243 Undercover Boss « JoAnna Brandi blogs… Fri, 12 Feb 2010 02:55:27 +0000 http://www.360connext.com/?p=382#comment-243 [...] http://www.360connext.com/consider-yourself-an-undercover-boss/ [...] [...] http://www.360connext.com/consider-yourself-an-undercover-boss/ [...]

]]> By: Jeannie Waltershttp://www.360connext.com/consider-yourself-an-undercover-boss/comment-page-1/#comment-217 Jeannie Walters Tue, 09 Feb 2010 14:39:56 +0000 http://www.360connext.com/?p=382#comment-217 This is a fantastic example. It's funny, because I think most people THINK they understand how their customers & employees feel, but it's so abundantly clear they don't. An exercise like the one you describe here should be part of every training program - for every level. Thanks! This is a fantastic example. It’s funny, because I think most people THINK they understand how their customers & employees feel, but it’s so abundantly clear they don’t. An exercise like the one you describe here should be part of every training program – for every level. Thanks!

]]> By: CASUDIhttp://www.360connext.com/consider-yourself-an-undercover-boss/comment-page-1/#comment-211 CASUDI Tue, 09 Feb 2010 06:39:07 +0000 http://www.360connext.com/?p=382#comment-211 I've often thought this would be a VERY good idea.Many years ago when I was making TV commercials, I was retained to produce a a spot for a local hospital air ambulance, helicopter med-flight air service. Interesting I thought, we cant use real patients (of course), they wouldn't allow any of my crew or an off the street volunteer (insurance) so one of the emergency medics was delegated to play accident "victim".We shot the footage for the TV spot, with a minimum number of takes and making the "action" as realistic as we could under the circumstances.. When we were done I talked to the medic impersonating the accident victim. He was astounded at what a dreadful experience being transported by the med-flight was, and he wasn't even a victim. Discussion followed about having each of them experience the "victim" side of things, and perhaps they could make some positive changes to improve the experiences for those they transported and cared for.This was truly an eye opening experience for me and perhaps more so, for the med-flight service. @CASUDI I’ve often thought this would be a VERY good idea.

Many years ago when I was making TV commercials, I was retained to produce a a spot for a local hospital air ambulance, helicopter med-flight air service. Interesting I thought, we cant use real patients (of course), they wouldn’t allow any of my crew or an off the street volunteer (insurance) so one of the emergency medics was delegated to play accident “victim”.

We shot the footage for the TV spot, with a minimum number of takes and making the “action” as realistic as we could under the circumstances.. When we were done I talked to the medic impersonating the accident victim. He was astounded at what a dreadful experience being transported by the med-flight was, and he wasn’t even a victim. Discussion followed about having each of them experience the “victim” side of things, and perhaps they could make some positive changes to improve the experiences for those they transported and cared for.This was truly an eye opening experience for me and perhaps more so, for the med-flight service.
@CASUDI

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