Social media is not necessarily as easy as it sounds, but it still works.

Connie is about believing. She believes. She wants you to believe.

A year ago I would still get the question “What is Twitter?” Now, the savvy audience members asked about goals, metrics, and time management.

My favorite ways to connect via social media

Reflection is a tool.

If you’re not listening, you’re missing valuable feedback, suggestions and signs of trouble.

I consider myself a Customer Experience Investigator(sm). I’m thinking of creating a “CXI” badge to flash when I arrive at the scene of the crime.

Social Media posts from my friends at 12 Most.

If you can find an hour, you can do the following to help improve your customer experience.

Your customers are screaming. And you aren’t hearing them. It’s time to change that.