Never stop learning.

Away from the office gives you freedom.

Sometimes it’s difficult to be honest.

Productivity is an elusive recipe. A few favorites about those ingredients.

In the continuing webinar series “Customer Experience And…” I had a chance to talk about an often-overlooked first touchpoint: Recruiting.

Customer Service = Reactive

Customer Experience = Proactive

I see a theme here – conversation. How do you get it started, keep it going and bring it back to your customers and businesses?

If you can find an hour, you can do the following to help improve your customer experience.

If ONE customer has an issue, it’s critical to realize it’s probably an issue MANY customers are having. What can you do to proactively address the issue?

Your customers are screaming. And you aren’t hearing them. It’s time to change that.