Opinion
Naming the Demon
June 13th, 2010 by Jeannie Walters

I wasn’t sleeping, I wasn’t able to focus and I was DOWN. I’ve never been down like that.

Posted in Blog, Opinion
Post-SOBCon 2010: My Promises to Liz Strauss & Terry Starbucker
May 3rd, 2010 by Jeannie Walters

Like most who attended, I am catching my breath a little after a few days of SOBCon – the annual conference hosted by Liz Stauss and Terry Starbucker that brings together bloggers, entrepreneurs and like-minded corporate folks to discuss what it takes to be “Successful and Outstanding.” I’m not sure I’m ready to post this [...]

Posted in Blog, Opinion
SXSW: A Customer Experience Journey
March 24th, 2010 by Jeannie Walters

…there is an opportunity to really gather feedback, listen and respond to it in very meaningful ways.

Finding Value at SXSW
March 16th, 2010 by Jeannie Walters

It’s the last day here in Austin for SXSW Interactive. I’m taking a breath before heading to another session. This isn’t a typical post for me, but I just wanted to get this out there. I plan to post more about insights when I return. But one thing has resonated with me here. Value is [...]

Why I’m Breaking Up with 2009
December 28th, 2009 by Jeannie Walters

I’m sorry, 2009, it’s just not working out. It’s time for us to move on. I’m already flirting with 2010. Why? Well, lots of reasons, really. You didn’t live up to my expectations. You left people scared and skittish. And some other reasons, too, including: Some of my favorite clients were shifted around from role to [...]

Stop Thinking Short-Term
June 25th, 2009 by Jeannie Walters

I had the privilege of attending the all-city Chicago Vistage meeting last week. While it was great to meet other like-minded business leaders, it was most compelling because of the speaker

4 Ways Real Companies are Dealing with Customer Experience TODAY
June 11th, 2009 by Jeannie Walters

Let’s not whitewash it. It’s a scary world right now. Everyday, we’re absorbing news via all our devices and witnessing low quarterly earnings, uncertain futures, and

Connecting With Patients in the ER
February 24th, 2009 by Jeannie Walters

According to this story on NPR, only infants go to the Emergency Room at a higher rate than people 75 and older. But in most cases, the experience at the ER does not reflect this

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