Opinion
The Micro/Macro of Customer Experience
August 3rd, 2011 by Jeannie Walters

If ONE customer has an issue, it’s critical to realize it’s probably an issue MANY customers are having. What can you do to proactively address the issue?

Six Ways to Assess and Improve Your Customer Experience
July 14th, 2011 by Jeannie Walters

When you try to look at your own project, business, or even employees without a sharply tuned critical eye, you end up with a viewpoint that inevitably provides some data, but not necessarily the right kind.

What Gary Vee Can Teach You About Feedback
June 14th, 2011 by Jeannie Walters

Accepting feedback for what it is – a gift – is difficult.

What Does Success Mean To You?
May 9th, 2011 by Jeannie Walters

It’s not really balance at all, is it? It’s the shifting of tectonic plates. Every. Darn. Day.

Posted in Blog, Featured, Opinion
Random Thoughts in No Particular Order
April 28th, 2011 by Jeannie Walters

Random thoughts in no particular order.

Posted in Blog, Featured, Opinion
What’s the Anti-Child Abuse Campaign Outcome…Really?
December 6th, 2010 by Jeannie Walters

Child abuse in any form is a horrid and pervasive issue. But, then what? Profile pictures turn back into our friends’ familiar faces, and we go on with our lives.

Zen and the Art of Blog (and other) Maintenance
November 16th, 2010 by Jeannie Walters

I decided to stop putting up with stuff. Take some of the time I dedicate to the front end deadlines and put that time and energy towards the back end. (Photo credit: jordanepp.)

Posted in Blog, Opinion
3 Things I Took Away from a Week Away
August 25th, 2010 by Jeannie Walters

Family and time with the people you love is more energizing than caffeine, deadlines or big fancy events.

Posted in Blog, Opinion
525,600 Minutes…or 1 Year Later
July 27th, 2010 by Jeannie Walters

I don’t even remember what day it was, officially. I guess it was hardly official. I decided to incorporate on my own last year in July. In the year since, here’s what I’ve learned.

Posted in Blog, Opinion
Getting Out of My Own Way
July 2nd, 2010 by Jeannie Walters

I’d like some help removing the obstacle in front of me labeled “ME.”
So what do you do to get out of your own way?

Posted in Blog, Opinion
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