Comments on: And Now, a Word from Our Customer http://www.360connext.com/and-now-a-word-from-our-customer/?utm_source=rss&utm_medium=rss&utm_campaign=and-now-a-word-from-our-customer Specializing in employee engagement, customer communications and channel-specific connections like social media. Wed, 08 Sep 2010 04:28:39 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Jeannie Waltershttp://www.360connext.com/and-now-a-word-from-our-customer/comment-page-1/#comment-207 Jeannie Walters Mon, 08 Feb 2010 21:09:56 +0000 http://www.360connext.com/?p=372#comment-207 Glad to hear customer focus is also important in the Netherlands! :) Thanks for the comment. Glad to hear customer focus is also important in the Netherlands! :) Thanks for the comment.

]]> By: johannekehttp://www.360connext.com/and-now-a-word-from-our-customer/comment-page-1/#comment-202 johanneke Sun, 07 Feb 2010 18:38:46 +0000 http://www.360connext.com/?p=372#comment-202 The idea is so great, i will use it in my workshop 2morrow and hope 2 achieve that @the end of the yr we do this also ! Creating real customer focus starts this way ! The idea is so great, i will use it in my workshop 2morrow and hope 2 achieve that @the end of the yr we do this also ! Creating real customer focus starts this way !

]]> By: Jeannie Waltershttp://www.360connext.com/and-now-a-word-from-our-customer/comment-page-1/#comment-197 Jeannie Walters Fri, 05 Feb 2010 16:33:10 +0000 http://www.360connext.com/?p=372#comment-197 Great point about tying into the overall branding, Cristina! Thanks for the comment. Great point about tying into the overall branding, Cristina! Thanks for the comment.

]]> By: Cristinahttp://www.360connext.com/and-now-a-word-from-our-customer/comment-page-1/#comment-188 Cristina Thu, 04 Feb 2010 19:57:19 +0000 http://www.360connext.com/?p=372#comment-188 This is a wonderful example of an organization not only using consistent methods to interact and learn from their customers, but in CTCA's case a wonderful way to tie their mission and brand. In its advertising, CTCA has long been known for showcasing the voices of their patients to tell their story. By integrating this approach internally with this 'simple idea' , their brand positioning is all the more credible and powerful. Thank you for sharing this! This is a wonderful example of an organization not only using consistent methods to interact and learn from their customers, but in CTCA’s case a wonderful way to tie their mission and brand. In its advertising, CTCA has long been known for showcasing the voices of their patients to tell their story. By integrating this approach internally with this ‘simple idea’ , their brand positioning is all the more credible and powerful. Thank you for sharing this!

]]> By: Jeannie Waltershttp://www.360connext.com/and-now-a-word-from-our-customer/comment-page-1/#comment-186 Jeannie Walters Thu, 04 Feb 2010 19:12:55 +0000 http://www.360connext.com/?p=372#comment-186 Thanks, Jim. Excellent way to tie your work to the impact it makes. And you're right about the patients having a need to share their stories, too. Thanks for sharing. Thanks, Jim. Excellent way to tie your work to the impact it makes. And you’re right about the patients having a need to share their stories, too. Thanks for sharing.

]]> By: Jimhttp://www.360connext.com/and-now-a-word-from-our-customer/comment-page-1/#comment-185 Jim Thu, 04 Feb 2010 19:09:57 +0000 http://www.360connext.com/?p=372#comment-185 I could not agree more. The patient's story can be powerful and inspiring and speaks much louder that data or even the best powerpoint presentation. I work in community health and we too welcome patients to tell share their stories. They often need to tell them as much as we need to here them.I often say that if I am having a bad day and feeling frustrated with work, I'll go to one of our health centers and see how our work is touching so many lives. That will show me how real our work is and how important it is for those patients so that they have good stories to tell. I could not agree more. The patient’s story can be powerful and inspiring and speaks much louder that data or even the best powerpoint presentation. I work in community health and we too welcome patients to tell share their stories. They often need to tell them as much as we need to here them.

I often say that if I am having a bad day and feeling frustrated with work, I’ll go to one of our health centers and see how our work is touching so many lives. That will show me how real our work is and how important it is for those patients so that they have good stories to tell.

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