We like to think of bloggers as our friends, our peers and our trusted advisors. Reaching out to them helps you set the expectations you want.

We can all learn something (from Borders)…look for ways to go where our customers are going.

When you try to look at your own project, business, or even employees without a sharply tuned critical eye, you end up with a viewpoint that inevitably provides some data, but not necessarily the right kind.

The company who can deliver high-quality service in an expedited fashion wins. Can you encourage BOTH?