Archive for March, 2011 
March 21st, 2011 by Jeannie Walters
Customer experience themes emerged from the sessions at SXSW Interactive 2011.
March 9th, 2011 by Jeannie Walters
Seriously United, what are the chances you’d ignore these complaints in real life?
March 8th, 2011 by Jeannie Walters
What’s your Plan B? What if you, as an entrepreneur, are suddenly unable to deliver your A game? What if your customers are relying on your organization and something goes awry?
March 3rd, 2011 by Jeannie Walters
Asking questions without limitations can lead to a better experience for your customers.
March 1st, 2011 by Jeannie Walters
Processes involving humans (that is, ALL of them) require lots and lots of reminders, revisions and revamping.
- jeanniecw: RT @SMCChicago: Better be getting ready for Thursday --> http://t.co/EKt6CjuA Community Manager Panel #cmgr
- jeanniecw: RT @GoogleChicago: We're hosting @smcchicago & #cmgrun this week, in honor we have a giveaway to make social media peeps lives easier: h ...
- jeanniecw: @interactiveamy Good point! And, YES! See you Thursday!
- jeanniecw: @jenchicago I have a brain crush on @ebertchicago. And his wife is awesome. Have fun.
