I always feel a little bad when I inevitably silence the room with a simple question.

It’s not your fault. Battles are fought over perceived turf – marketing budget dollars, headcount, the attention of Mr. or Ms. Bigshot.

Concise writing is vital. The end.

I still know quite a few people looking for work. Within the last few weeks, I’ve had to really create a system to help those I know.

Why WON’T I follow you on Twitter? Let me count the ways.

What happened internally at Groupon to let them lose touch with their supporters and customers?

As leaders, none of us are too far away from this level of self-deception.

So how does someone like me find these enlightened leaders and special organizations? Social Media.

Customer Experience is from start to finish. Design products, services, web sites and experiences with your customers in mind.

They can beat you by taking advantage of your mistakes, playing through a few bad breaks, faking you out or just connecting more passes.