So I’m here to announce that I’m on my own, staring at the great unknown and very excited about what lies ahead.  There are a few things I’ve done that are starting to come together in ways nobody could predict just a few years ago. I’m helping companies tap into the power of engaging employees [...]

By Jeannie Walters, Founder of 360Connext Whenever I tell people that 360Connext is focused on the customer experience, I hear about someone’s last bad experience as a customer. I would say about 80% of the time, it’s related to an employee at the company. (The other 20% is reserved for inexplicably complicated – or just [...]

Engagement in 3 Easy Steps: 1. Assess your experience. Conduct a roadmap session to get everyone on the same page about the kind of experience you WANT to offer your customers. Is it happening today? If not, what steps do you need to take to close the gap between ideal and reality? 2. Look under [...]

Controlling the (Facebook) Message How is social media affecting those hired to shape their clients’ public image? By Tricia Despres Chicago public relations executive Danielle Wiley was a social media expert long before the rest of the world knew how to tweet. For years, she worked as a copywriter and an information architect. When blogs [...]